Managed NOC
Your infrastructure, watched like it matters.
A managed network operations center service that monitors your network, servers, cloud services, and Microsoft 365 — turning raw telemetry into triaged, actionable incidents and a monthly picture of infrastructure health.
Infrastructure Monitoring Overview
Continuous visibility across everything that keeps you running.
We deploy monitoring collectors on infrastructure you own, connect them to the systems that matter, and operate the result as a service. You get dashboards you can open any time — and a team that's already looking when something changes.
Collect
Agents and agentless checks gather metrics, availability, logs, and status from network devices, servers, cloud services, and applications — on a schedule measured in seconds, not days.
Correlate
Thresholds, dependencies, and maintenance windows are tuned to your environment, so one failed switch doesn't page as forty down hosts and a planned reboot doesn't page at all.
Act
Real alerts are triaged by an engineer, enriched with context, and escalated to the right person with a recommended next step — not forwarded raw to a shared inbox.
Coverage
What the Managed NOC watches.
Network monitoring
- Firewalls, switches, routers, and wireless controllers — availability, interfaces, errors, and saturation
- VPN tunnel status for site-to-site and remote access
- WAN link and ISP performance: latency, jitter, packet loss
- Bandwidth trends and capacity early warnings
- Configuration and topology context via network source-of-truth (NetBox)
Server & endpoint monitoring
- Windows and Linux servers — CPU, memory, disk, and service state
- Hypervisors (Hyper-V, VMware, Proxmox) and guest health
- Critical service checks: AD, DNS, DHCP, SQL, file, print, and line-of-business apps
- Disk-full, certificate-expiry, and license-expiry early warnings
- Hardware and RAID health where vendor sensors are exposed
Cloud & Microsoft 365 visibility
- Microsoft 365 service health and incident advisories
- Entra ID sign-in activity and license utilization signals
- Azure / cloud VM and workload availability where feasible
- SaaS dependency reachability checks for the services your business relies on
- Backup job status visibility where your backup product exposes integrations
Website & service uptime monitoring
- External uptime checks for websites, portals, and APIs from outside your network
- SSL/TLS certificate expiry monitoring with advance warnings
- DNS and mail-flow (MX, SPF-related availability) checks
- Response-time trending so slow-downs are caught before outages
- Public status views available as an option for internal stakeholders
Dashboards & Reporting
One pane of glass — yours to open any time.
Grafana dashboards give your team live infrastructure status without asking us. Executive views summarize health in business terms; engineering views drill into any metric we collect.
- Live network, server, and service dashboards per site
- Uptime and SLA-style availability views
- Capacity and trend views: disk growth, bandwidth, resource use
- Read-only stakeholder access — no license-per-viewer games
Alert Triage & Escalation
Alerts an engineer has already looked at.
Every alert follows a defined workflow: deduplicate, verify, classify severity, and escalate through your agreed contact chain — with plain-language context and a recommended action.
- Severity model agreed with you during onboarding
- Escalation to your team, your IT provider, or both
- Noise tuning as a standing discipline, not a one-time setup
- After-hours notification options defined per package
Monthly Infrastructure Health Review
A standing meeting that keeps surprises off the calendar.
Once a month we walk your stakeholders through what happened, what's trending, and what to fix next — in language an owner or executive can act on.
Availability
Uptime by system and site, incidents and their root causes, and time-to-detection numbers.
Capacity
Disk, bandwidth, and resource trends — with 'this fills up in ~90 days' warnings while they're cheap to fix.
Risk items
Expiring certificates, aging hardware signals, single points of failure, and unpatched exposure we can observe.
Recommendations
A short, prioritized list of actions — yours or ours — carried forward and tracked month over month.
Find out what you can't see today.
A monitoring readiness assessment maps your infrastructure against what should be watched — and gives you the deployment plan, whether or not we run it for you.